[Resolved] ICICI Bank — Unauthorized Credit Card Charges and Unethical Behaviour

DeepanshuG95

from Mumbai, Maharashtra

Address:

Noida

MY credit card ending with 3007 had been charged with Auto Debit for last two months and I charged with 581 Rs for the month of Nov and Dec .

I have called icici customer care multiple times and Raised multiple service requests but its over a month now the service requests are closed without any proper explanation .

Even the Manager Soumya, informed that the service request is raised, and will contact me once issue is resolved, but I never received any call, they are acting like frauds and its frustrating to wait in queue and call them again and again

Please look into issue and refund my amount as soon as possible

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Aug 8, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bukz) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team