[Resolved] ICICI Bank — Unauthorized / Fraud withdrawal of 20000 from my account

kemparaj565

Address:	Bangalore, Karnataka
Website:	www.icicibank.com/

Hi All, There was an unauthorized amount withdrawal of 20000 from ATM after i had performed my transaction of 6000 and it was done in the ATM that was present next to the ATM in which I had withdrawn the amount my transaction completed at 30-Sep-2015 7:16 pm and the other transaction of 20000 was done at 30-Sep-2015 7:22 pm. Its my salary account and i had raised the ticket with ICICI Customer Care with ref #:- SR[protected]. And no response or resolution yet whenever i call the customer care they say they are working on it but i don't see if that is really being worked. I had done withdrawal from ICICI ATM only and the fraud withdrawal had happened on ICICI ATM Only. Not sure why is that they are taking so long to investigate. And there are 5 ATM's in same place in 2 Shop's in the 1st shop there are 3 ATM's which has no security guard at all. I have done a bigger mistake banking with these people. Kindly get the issue resolved.

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Mar 15, 2016

Complaint marked as Resolved

Amount was refunded to me. Thanks to sincere attempt in getting issue addressed. The trust on the bank increased after their response on the matter.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2015

ICICI Bank Customer Care's response Dear Sir,

We're sorry to hear about your experience. Our official will get in touch with you to assist you with your concern. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team