[Resolved] ICICI Bank — Unauthorized transaction of rs 1899 from my account

[Resolved] ICICI Bank — Unauthorized transaction of rs 1899 from my account

P Prasingh

An unauthorized transaction has made from my account for one assist service which I have never subscribed. Kindly return the deducted amount and stop the service of one assist. Account no :[protected] Txn of INR 1, 899.00 done on Acct XX342 on 07-Dec-20.Info: IINI-DebitS.Avbl Bal:INR 747.25.Call 18002662 for dispute or SMS BLOCK 342 to [protected]. It is not acceptable at any cost that icici Bank deducted the amount without prior knowledge of their customer. Was this information helpful? No (0) Yes (0)
Aug 14, 2021 Complaint marked as Resolved ICICI Bank customer support has been notified about the posted complaint. Verified Support Dec 10, 2020 ICICI Bank Customer Care's response Dear Customer, We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience. Regards, ICICI Bank Customer Service Team
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Prasingh

Dear Team
One assist has sent the notification sms today[protected] for renewal of service while they have already deducted the amount from my account two days ago[protected]. I want to inform you that date and time also display in every sms so if you are trying to mislead the consumer then it is a very shameful thing.
I do not want this service any more and also want a deducted amount 1899 back in my account.
According to one assist representative i had given my approval over phone on 30 dec 2019 and also i got confirmation regarding the same through sms while i didn't receive any call from your side on 30 dec 2019 and sms which i have received on 30 dec 2019 nothing was mentioned in sms that 1899 amount will going to deduct from account . I have a fully recorded conversation with representative. which i may share with you if required . ...Also he denied to share recording call of 30 dec 2019 in which I gave the confirmation to subscribe the service.

Please find the screenshot for your reference.
Kindly provide authentic records and also refund the deducted amount otherwise i have file a case of fraud against both icici and the ne assist company. You people are just misleading the consumers.