ICICI Bank — wrong deduction of inr 10000!

Address:

Ranchi, Jharkhand, 834001

Sr[protected]
I got 2 msgs of deduction from my accounting to inr 5000 each. I filed an instant claim and my card was blocked. The deduction was from pay u money which i hv never used. After complaining for so many times all i am told is to wait. I had mere 14000 in my account and it is all hard earned. Our govt encourages us to deposit all our hard earned money with banks but our money is getting embezzled from these reputed banks and no actions are taken against them. Strange! How can a bank not track these frauds even if the customer repeats them instantly.
Please help.
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