[Resolved]  ICICI Credit Card — Undue Late payment fee.

Address:

Chennai, Tamil Nadu

I have submitted the below complaint to ICICI credit card customer care for charging unnecessary late payment fee and i go a funny reply as below: can somebody tell where should i complaint further. "Dear Sir /Madam, i am holder of icici credit card no:[protected]. While going through my current statement in online, i have found that a late payment charge is added to my statement. it is totally wrong charge as i did my previous payment well with in my due date. My due dae was 5/9/14 and i did my payment by 5/9/14, 10.46am which is well with in the payment due date. Pls find the attached proof for the same. also the current statement. pls do the needful to reverse the charges before the statement is issued. Pls confirm by a return mail. Best Rgds for this i got a reply as : Dear Mr. Tharian, Thank you for writing to us. From your e-mail, we understand that you are asking us to reverse below mentioned charges on your Credit Card Account. 14/09/2014 13/09/2014 LATE PAYMENT FEE 500.00 DB 14/09/2014 14/09/2014 Service Tax 61.80 DB Based on Bank's policy, we are able to reverse only a partial amount of charge on your Account. We have reversed today the late payment charges of Rs.230.00 along with applicable Service Tax of Rs.28.43 in your Credit Card Account as a One time service gesture. 16/09/2014 16/09/2014 LATE PAYMENT FEE Reversal 230.00 CR 16/09/2014 16/09/2014 Service tax reversal 28.43 CR Alternatively, you will also see this credit in the next statement dated September 18, 2014. We realize that we have not met your expectation by reversing partial charges, however on your Credit Card Account, this is the maximum reversal that could be processed. We confirm you that we will be unable to reverse any further charges on this Credit Card Account. In order to avoid financial charges in future, we request you to make the total amount due payment as per the statement on time before the due date. We look forward to your co-operation and patience in helping us serve you better. Sincerely, Praphool, Customer Service Officer ICICI Bank Limited when i complained again i got the same funny reply again, pls advise where should i complaint further.