ICICI Direct — Dmat account not opened in 4 months

Address:

Shimla, Himachal Pradesh

My son has applied for dmat account with icici direct. But four months have elapsed since than but the account has not been opened. There representative kept me informing that the opening of account is in the process. One day i enquired about the account in the nearby branch they informed me that the account has not been opened. Since than i have been regularly asking them about the account opening but no one bothered. Now they have plainly refused to open the account as the kyc is incomplete. On asking them what steps have icici direct taken to complete the kyc they simply switch off the phone.
Above all i was asked for one lakh rupees to be transferred to the bank account of my son so that demat changes will not apply.
Now my money is lying idal in the bank. Who will bear the loss

Vinod chauhan