Icici Direct — GoldM lot squared off without any prior information , margin was available in account

Greetings for the day

To whom so ever it may concern

This is to inform you that, as on 12/3/2021, I was holding 2 lots of goldm (5 th April 2021 expiry) and 1 lot of goldm ( 5 th May 2021 expiry) in my commodity account . Inbetween 2 to 2 :30 pm, one lot of goldm of 5 th April 2021 expiry got squared off automatically by the icici direct broker without any prior information to me, as I was having 2200 rupees in my commodity account as a margin amount. Around 2 to 2:30 pm goldm fell around 100 points only from 44500 to 44400. My concern and my pain is this, as the goldm fell 100 points only, how can they square off it and why only 1 lot they squared off, as if the broker concern was the margin amount, they should have squared off all the three lots . As the price fell for all the three lots, then why only 1 lot they had squared off.
For your kind information, I was holding these 3 lots since February month, and on daily basis they were deducting the money for the margin amount. But on that particular day around 1 pm I was having 12200 in my commodity account, but for some amount required in equity market, I transferred the 10000 to equity account and balance 2200 was there in commodity market.

Due to this dictatorship and the cruelty of icici direct, I beared the loss of 35000 in that goldm lot .

This is my humble request to you, please look after this matter very meticulously and ASAP.

As for a retail investors like me, 35000 is a huge sum and that too because of icici direct broker dictatorship

My details are mentioned below:

I'd : [protected]
Pan : ADJPL8362N
NAME : Nitika Madaan

Please help me out in this matter in best possible way, as on the phone call nobody is ready to listen me and help me out in this matter .

Your kind assistance will be highly appreciable 🙏

Regards
Nitika Madaan

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