Icici Direct — Re: 000W3aGM0JEW6B8J:RE Trading A/c No. ******** Unable to place order of Mutual Funds using ICICI Direct web portal

Website:

secure.icicidirect.com

Latest Service Request SR[protected]

5 Weeks passed with no resolution.

I am facing issue to place order of Mutual Funds using ICICIDiect web portal. I can select the fund and able to nominate but when proceed i get below error

ERROR
Dear Customer, As per a recent SEBI directive (Cir / IMD / DF / 9 / 2010) dated August 12, 2010, we are required to submit your account opening documents along with transaction placed in the respective AMC before you place an order in the schemes offered by the AMC. We are in the process o[censored]pdating your account opening documents in the system. You will be able to place an order in this scheme after the uploading process is completed. Regret the inconvenience caused.Kindly contact the customer service numbers for further information.

I see FATCA is already verified.

Thanks