[Resolved]  Icici Lombard — False commitments in policy wordings

Address:

Mumbai City, Maharashtra

I have taken icici medical insurance for me and my spouse, i have not claimed any thing till now and been reniewing successfully from past three years, as recently i came to know that my wife is pregnant and i have checked the policy wording document which is kept on icici website and in that it is clearly mentioned in page 6 and point no 6 line d, that the waiting period to avail this maternity cover facility is 3 years, so i called up customer care to confirm the same but got shocked to hear that they said it is only for customers who buy policy at branch but not for online customers.. but unfortunately it was never mentioned anywhere in the policy wordings document.. and now i am worried that whatever they have mentioned in the policy wording document is genuine or no. for me it is complete misguiding and cheating the customers by showing attractive features in documents and not providing complete information and more over keeping them in their website...hope someone from higher authorities taken serious action against this misleading and fraud company.