[Resolved]  Icici Lombard — Fraud insurance policy

I have taken ICICI general insurance for my household items which were due to transported from Bangalore to Tamluk (West Bengal) so I opt for the insurance because there were many things and i didnt want to loose any of those. The value of the goods were ~75000.
I was informed about the transporter about the insurance and assured me that even the loss of 2000 would be covered.
When those items reached my place in west bengal, i found many kitchen items were broken like coffee mugs, plastic jars etc. I reported same to the insurance. To my surprise they said since my loss was below rs 10000 they will not reimburse any amount.
I was never informed about any condition like that when I paid for that insurance.

My policy no. was 2005/[protected]/00
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Jul 19, 2021
Complaint marked as Resolved 
Not resolved, some guy called and said you have to pay for problem to get resolved. I said I am not going to pay anything. He disconnected
ICICI Lombard customer support has been notified about the posted complaint.
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No not resolved!!
Dear Pratyush,

Apologies for the inconvenience caused. We have made a note of your concern. Kindly share your contact/policy details for us to check this from our end.

Regards,
ICICI Lombard General Insurance

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