[Resolved] Icici Lombard — Honda activa 3g | |||
Claim number-mot11100749 i have registered claim for my activa 3g in shree grand honda kanpur road prayagraj. surveyor has not done physical survey i insisted him for physical survey but he denied for the physical survey and said that we only do virtual survey and denied for the claim.. when i asked the reason for denial of my claim he said rust is present elsewhere in the damaged part surveyor name:rohit singh contact number:[protected] after his denial i talked to his manager name:akhilesh tiwari contact number:[protected] his behaviour was also same regarding my claim Was this information helpful? | |||
Aug 27, 2021 Complaint marked as Resolved problem not resolved i have the picture of damage which is not old and accumulated ICICI Lombard customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Dear Mr. Manchanda,
We write this with reference to your concern raised with regards to Claim No.: MOT11100749.
At the outset, we apologize for the inconvenience caused.
We tried contacting you on your contact number [protected] today however, we were unable to get through that number.
We wish to state that we are working on your concern with the concerned department and shall get back to you within 4 working days.
In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.
We request your co-operation in the interim and assure you the best of our services.
Given the situation due to the ongoing pandemic, we have streamlined our resources, giving priority to customer facing functions, namely, claims processing and customer service. Our endeavour is to ensure that we maintain our customer service standards while keeping in mind employee safety. If, however, you experience a delay in service, at any point of time, we request your patience.
We write this with reference to your concern raised with regards to Claim No.: MOT11100749.
At the outset, we apologize for the inconvenience caused.
We tried contacting you on your contact number [protected] today however, we were unable to get through that number.
We wish to state that we are working on your concern with the concerned department and shall get back to you within 4 working days.
In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.
We request your co-operation in the interim and assure you the best of our services.
Given the situation due to the ongoing pandemic, we have streamlined our resources, giving priority to customer facing functions, namely, claims processing and customer service. Our endeavour is to ensure that we maintain our customer service standards while keeping in mind employee safety. If, however, you experience a delay in service, at any point of time, we request your patience.
Dear Mr. Manchanda,
We write this with reference to your concern raised with regards to Claim No.: MOT11100749.
As per our telephonic conversation held today, post reviewing your concern with the claims department, we would state that the damages found are old and accumulated due which we shall be unable to settle/process the mentioned claim.
Hence, we regret to state that based on the above the repudiation stance will be maintained.
We anticipate your understanding and look forward to serve you.
In case you are not satisfied with the resolution provided, you may visit our website https://www.icicilombard.com/content/ilom-en/ServiceCouncil/SQindex.html for Grievance Redressal procedure and Insurance Ombudsman office details for the resolution of your grievance.
We write this with reference to your concern raised with regards to Claim No.: MOT11100749.
As per our telephonic conversation held today, post reviewing your concern with the claims department, we would state that the damages found are old and accumulated due which we shall be unable to settle/process the mentioned claim.
Hence, we regret to state that based on the above the repudiation stance will be maintained.
We anticipate your understanding and look forward to serve you.
In case you are not satisfied with the resolution provided, you may visit our website https://www.icicilombard.com/content/ilom-en/ServiceCouncil/SQindex.html for Grievance Redressal procedure and Insurance Ombudsman office details for the resolution of your grievance.
kindly inspect the image with your surveyor of the damage which is not old and accumulated...regarding claim no-mot11100749..photo is captured in garage only..i came to know about the procedure of surveyor in shree grand honda that surveyor charges commision on claim which i denid to bribe so my claim got rejected...
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Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same
Regards,
ICICI Lombard General Insurance