Icici Lombard — Non-receipt of the policy

Address:

Kolkata, West Bengal

I had made a property insurance of Rs. 24, 000/- against my housing loan but I am yet to get the insurance document. The ICICI cheque (cheque no. 004310 dated 25/09/2014) was realised on 13/11/2014 from ICICI Lombard. But it has been nearly two months till I get any further communication from ICICI Lombard. Whenever I contact the person who collected the cheque from me, he neither picks up his cell nor answers satisfactorily. The name of the person name is ARUN and recently when I contacted him, got an information that he is transferred to some other city. Isn't it the responsibility of ICICI Lombard to send the policy document to me? I just want to know when I can expect the property insurance document from ICICI Lombard else I have to take any further necessary action.