Icici Lombard — Regarding the disappointing service provided by your executive.

Address:

Udupi, Karnataka

It is my painful regret to inform you about the service provided by one of your executive (which I rightfully believe is banks service) in regards with the car insurance policy, which is not only disappointing but also absolutely unacceptable. I had personally visited your Udupi branch somewhere in the third week of December, 2014. I was then asked to contact Mr.Srikanth on +91-[protected]. After repeated calls, you executive Mr.Srikanth visited my office only to make false promises and assurances. I had repeatedly requested him to renew the insurance on or before 31-Dec-2014, since that would be the last day my existing Insurance would be valid for. However, there were no serious attempts made in this regards. On 30th of December, your executive visited my office again to collect the bank cheque (Canara Bank, Cheque number: 036185) and promised the insurance would be renewed the next day. I am writing this letter to you on 05-Jan-2015, 7 days after the cheque has been taken and I am not even informed about the amount that has been written on it. (Your executive had requested for a blank cheque). Now, I am saddened to inform you that your executive has decided not to pick up calls from my number. I had called your executive from a different number on Saturday, who picked up the call and told me in very clear words that he is not worried about any complaints to Mangalore or Udupi branch managers. Hence I am not sure of how well have I utilized my time in writing this letter to you, but then again, I have written this letter only to request you to provide me with my Insurance or my cheque back. Hoping for a better response than the once I received from your executive,