[Resolved]  Icici Lombard — vehical claim

Hi, This mail is regarding accidental claim of 2 wheeler Honda Aviator with registration number as UP 76 Q 0939 in name of Sudhir Kumar Dhawan in October 2014. The policy number is 3005/[protected]/00/[protected] with ICICI Lombard under Zero Depriciation clause. As the insurance had a feature of cashless vehicle service under accident I require an inquiry that why I was charged Rs 3700/- at the time of delivery as my vehicle was not even a year old. Please revert me the action initiated by you as I would require full information regarding this case else I will raise a formal complaint at IRDA within 7 days from now. As I have contacted your local agent Sushant Singh with contact number [protected] as the accident occured and did all the formalities as suggested I would require expedite resolution of this issue. As it seems that you and the dealer have an understanding to create discrepency in the paper work and if at all the document you required was not provided why did you made partial payment you would have declined it as a whole or is it a way to tweak the things and commit a fraud against customer and as planned not arrange any paper document. One more thing as you claim the policy to be cashless how could I provide you the documents and how could you ask me to provide you the same do you think that I print them at home. See I just want the case to be handled in professional manner and expect decency from you guys to accept the mistake by you else I would be forced to go to IRDA which will cause me further delay and headche and would motivate me to teach tougher lesson. Sudhir kumar Dhawan [protected]