ICICI — Not getting my refund money

Address:

Mumbai, Maharashtra

Hi,
On 7th March I have placed one order to Big basket and paid Rs. 1403 through Google pay, amount deducted from my icici bank savings account #[protected] but I have received message from BigBasket that payment had been failed and they have not received any money. So I have lodged complaint on Consumer forum with proof. After 2 days I have received call from big basket that they have initiated refund to my source account on 9th of March but still I have not received any amount to source account.So big basket provided me the transaction I'd number / reference number rf_98631993f7c4a8a9 . So I have called to icici bank customer care and provided the same number various times but as per icici bank there is no such transaction with this reference number. One of the agent of Icici bank told me to wait 15 days from 9 march but still I have not received my refund of 1403/- Please look into the matter and I need written copy from icici bank there is no refund initiated by BigBasket within last 15 days!
Thanks & regards
Sanchita Sarkar