Hi Team,
I want raise a complaint against ICICI Prudential for my Policy 19760342.
I was holding it from last 5+ years and was paying 2.50 Lac annually, I received a call from ICICI customer care asking me about if I know the benefit of the Policy or not. They asked If my advisor informed me about the policy before selling it or not. I advised them I purchased on the basis of trust which I had with my Advisor and took this policy thinking of good returns. They then said I will receive a call from Service team and they will inform me about benefit of the policy. I received a call in Sept 2021 from Mr Ashish Misra who said he is senior executive and assigned as relationship manager for my policy. He heard my grievance and advised on benefit of the Policy. Moreover he said my agent will get 20% return on my cash back, for which I was surprised and wanted a resolution as I don't want to pay 20% of my earned benefit to my advisor.
He advised that I have option that there is process of freezing of the Policy with in ICICI in which I will get my paid amount plus benefit from the policy I incurred since past 5 years. However I have to take same amount of policy directly from ICICI or its partners then I will get my amount refunded plus additional benefits. I agreed he started the process. I received a call from ICICI accounts department from this number and someone Mr Rajiv suggested same procedure and confirmed me amount which I will get. They also said I have to take the policy with 24hrs of freezing and if I don't take it will automatically surrendered. I will get surrendered amount. I thought when I am getting my paid money back and option of getting good policy I can go ahead with this process. So they freezed my Policy on 27th Sept 2021 3:03:09 Hrs with following number ILI-046392 and Freezing number FZLI[protected]. He also shared me the screen shot on what'sapp number [protected] and also[protected]. I also got call from Mr Ajay from ICICI accounts number[protected] confirming of the same process and numbers. They said after purchasing new policy I will get my amount with 60-90 days time line. So I went ahead and invested approx 2.50 lacs annually for India First life policy 20118261.
Mr Ashish also advised there is advance sum insured which I can get against my policy and If I agreed he can get me that amount as well. Then another process started of purchasing new refundable Policy of approx 1 Lac from there partner or ICICI Pru. I invested 1 lac more and purchased Max life and Bharati AXA policy. He said with three months of receiving my amount they will cancel these dummy policies and I will get money refunded.
So I waited for 90 days till December 2021 and no amount was credited to my account. To me a shocker they said that as my salary is less in comparison to Freeze claimed amount + additional benefit I have to pay tax before Money will be credited. it should be another policy of 3.5 percent of Freeze amount which was 23, 71, 435 lac Rs which comes out to be 82K roughly. As Total amount which was supposse to receive was 30, 26, 400 Rs. I had to agree on paying tax. I thought I need to pay it to IT department however they suggested its company policy which I had take and tax will be adjusted against that policy. When I inquired that you are now cheating me he said Mrs Neha Sharma Operations head have word with her. She was available on these numbers [protected] and[protected]. She also confirmed after paying my tax of 82K I will receive my 30, 26, 400 Rs with in 10-15 days of transaction. I did purchased HDFC life policy of approx 85K in Dec 2021 and shared its UIN number.
Now I am in Jan 2022 end I was initially given date of 22nd Dec 2021 of payment, however it was advised that some internal issue and I will get Money by 3rd Jan 2022. I waited again new date was given 15th Jan 2022. No money I received only commitment from same person Mr Ashish Mishra. I am calling daily to there Office number mentioned above and new dates are being provided me without any resolution. It has been raised with there senior management as well again new dates are shared. Now I got to know that 22nd Jan is last closure date when I will get Money, However nothing received till now.
I feel cheated now as I am not getting Money on advise from ICICI advisor Mr Ashish Misra also as per his advise I stopped paying my current policy and loosing all benefit which I got in last 5 years after paying it. Also they have got me in trouble by getting me invested again for approx 4.5 Lacs in new policies.
I need help from Bimalokpal to help me getting resolution of the above concerns. I don't know if they have cheated me or what as I am not getting any amount credited to my account till date. Its now more than 120 days and no amount I have received.
Please help me either get my money refunded against Freezing number FZLI[protected] or get my 4.5 lacs amount refunded by helping me in cancelling the additional policies which ICICI staff has got me.
Due to COVID I can't visit any of there offices premise. Its giving me mental stress and agony daily as I am unable to concentrate on my job as well as my health is deteriorating due to this huge financial burden. I am also attaching screen shot of Policy freezed I received from ICICI RM person.
Please help and advise.
Regards,
Nitin Bhatia
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