My Policy Life Stage Pension got matured and I selected the pension option, yet I was called to their Vashi Branch. One Mr. Upendra Kumar, employee no : 00793810 said I was too young to start pension and if I invest this amount into Easy Retirement, for few years I can get a decent raise. I agreed and signed a contract which just had the basic details.
What Mr. Upendra did was changed the premium from Single to Yearly and that meant I had to pay Rs. 8 Lacs premium per year and on that ICICI Pru Life made an amount of Rs 20K commission. The year 2 premium, they informed me another policy had matured which was a lie and surrendered the policy and paid Year 2 premium. However, the more grave issue here was Mr. Upendra changed my email id and phone no on the policy documents. This meant, I no longer received any mail and was not aware of the changes made to the policy. I am on Year 3 and I checked with the Branch when I could not view my NAV details as no OTP came to my mail or phone no. That is when I realised what they have sold me and what has happened here. It seems a bigger conspiracy. When I informed them my inability to pay Rs. 8 Lac premium, they offered to sell me another product which is Loan against my own policy. so they will now give me my own money but will charge interest on the same.
Another Lady Ms. Rashmi posed as Branch Manager and tried to be sympathetic. Luckily, there was another old mail id of mine which was though inactive, I could quickly check the mails and could retrieve the form with fraudulent mail id and phone no. I never received a call to explain the terms of the policy and the policy document had correct mail and contact and I received it very late (after 30 days) so that I could not change the terms. Today the fund value has grown only 3% because most of the money was made by ICICI by way of admin charges. I received no premium certificate and could not claim my IT benefit. This is the utmost breach of trust. Was this information helpful? | 
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