| Address: | ICICI Bank Ltd., Creative Complex, Near Fire Station, Kadappakada, Kollam,Kerala Kollam Kerala, 691001 |
I took the home loan insurance from ICICI Prudential on 19/08/2021 and requested for surrender/refund on 03/02/2022 as part of loan takeover. (That means the policy was used only for 5 months and 16 days.) I submitted all the policy surrender documents on 4/02/2022. I did multiple follow up afterwards via emails to [protected]@iciciprulife.com & to [protected]@iciciprulife.com. each time they responded it is in process. In the Prudential website it is clearly being stated as 10 working days for surrender. It has been a month and when I escalated it today [protected]@iciciprulife.com asked me to resubmit the surrender documents. When I spoke to the Prudential customer care they are blaming between lifeline and affinity to escape from the payout. Please help me get my payout and refund calculation details. I got admitted to hospital due to immense stress and on a 10 days treatment. This incident have caused my health as well as my work hours
It all started with the Home loan at ICICI. They misselled my loan related savings account. Created unauthorized Demat and Trading account. funds were transferred from the savings account to Demat & Trading without any sms or email intimation. I was fined with Minimum Balance Charges. When I found out with the help of another bank's manager and emailed ICICI that I will report the misselling to RBI ombudsman, the Demat manager to Branch manager went on their knees for my apology. I had health troubles so i didn't go complaining. am a brain tumor survivor. They took my kindness as my weakness and made me run for next 25 days to close the unauthorized trading & Demat account. It bought me a lot into a lot of trauma. I called them n number of times, I send number of emails too in those 25 days. I applied for a takeover at SBI, with all the health difficulties and n number of travel to ICICI branches I transferred my loan to SBI. However I still receive Statement emails from NSE & BSE. These past 7 month took a heavy toll on me, am still stuck with ICICI Prudential refund. And it all ended me up in a therapy center for stress reduction and fibromyalgia. I lost my sleep. Was this information helpful? | 
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