ICICI Prudential Life Insurance — non receipt of premium paid certificate

Address:ICICI Prudential Life Insurance Co HQ is in Mumbai

Premium for polcy no 21279983 was paid on 10 aug 2020. You have sent me premium paid certificate for policy no 18920487 on 11aug similar certificate has been sent today also.
However certificate for the policy for which premium was paid has still not been received. Are you trying to confuse me you are confused, i have not understood.
Please send the correct certificate at the earliest.
You need to sort out your system.
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