Last year i purchased two policies from icici prudential in august 2018.
1. Icici pru saving suraksha (Policy no.[protected] of annual premium rs. 30, 000 with sum assured rs. 3, 00, 000 and maturity benefit rs. 2, 33, 372. Gst amount is rs.1, 351.
2. Icici pru future perfect (Policy no.[protected] of annual premium rs. 50, 000 with sum assured rs. 5, 00, 000 and maturity benefit of rs. 2, 39, 925. Gst amount is rs. 2, 251.
Issue:
1. Gst refund: icici prudential agent promised to refund the gst amount for both the policies as i was buying two policies at once. I did follow-up till january 2019 about the refund and after that he stopped picking up my calls. Till date i have not received the gst refund amount of (Rs. 1, 351 and rs. 2, 251) that totals to rs. 3, 602.
2. Financial year statement: i was supposed to receive the financial year statement for year 2018-19 with the correction in benefit summary slab of 4% and 8% slab of rs. 50, 000 which i had informed them during the "freelook period". As per the terms and conditions if any discrepancy informed in "freelook period" shall be resolved and corrected amount and address change would be sent in financial year statement.
3. Conversion of yearly payment to monthly: at the time of purchase of policies i requested to convert the payment frequency from yearly to monthly from next premium cycle. I didn't receive any confirmation on that as well.
Two days back (27 may 2019) i called icici pru helpline, and they said some senior person will call me back. But i didn't receive any response.
I want strict action against icici pru for false commitments and want to cancel the policies and want them to refund all my money. I raised all these issues during "freelook period" but they kept on promising and didn't do anything. I will not pay any premium going forward and i will be cancelling the ecs.
Attached are the proofs and i also have call recordings as proof.
Thanks,
Swati gupta
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