ICICI Prudential Life Insurance — Payment not merged to new policy

Lat year I registered complaint against ICICI Prudential Lifetime Classic with Policy Number 40808975. The GBIC personnel recommended to choose for TPA, where paid amount of existing policy will be merged with new one. So, I purchased Reliance Nippon with policy Number "53935257" and requested the previous policy i.e. "ICICI Prudential Lifetime Classic" to merge with new policy. The team is saying it is merged, but still I cannot see in the new policy. The GBIC personnel is also not responding to my calls.
Need help to resolve this.

Thanks,
Tajdar