[Resolved] Idea Cellular — 4g or 2g

rahulravi631993

from Hyderabad, Telangana

Address:

680006

I have ported from docomo to idea as of my understanding 2g speed is up to 1 to 100 kbps and 3g is 1 to 21 mbps and 4g is suppose to be atleast 1 mbps to 512 mbps but most of the time the actual speed downloading from google drive is around a few 100 kbps
So my question is this, are you providing 2g speeds at 4g rates??? I already contacted customer care several times all they say is it's a network issue and i already got resolution 2 times and not a thing changed
So if you are going to keep this up i am definitely going port as soon as this month's data offer expires
Please try to give atleast 1 mbps speed stable data for 4g it's a request
And also the post data usage speed of 80 kbps is useless it's not even getting average speed of 1 kbps please look into that too that is, if you are even concerned about your customer, services, and promises

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Nov 4, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2017

Idea Cellular Customer Care's response Dear Customer,

As checked, we have initiated a complaint for the same and it's in progress. You shall hear on the same at the earliest.

Regards,
Lakshmi.