[Resolved]  Idea Cellular — [protected] & [protected] - safe custody issue

Address:	East Godavari, Andhra Pradesh, 502032
Website:	www.ideacellular.com

Hi team,

I am holding two numbers ([protected] & [protected]) as an idea customer with the corporate connections. i have made request for international roaming activation in the month of june or july 2015 with rs 3000 deposit per each number since we were travelling to canada for onsite assignments, then after few months, we were planned to put these numbers in safe custody to hold these numbers with us for long time as our onsite assignment got extended. one of my relative went to idea store to make safe custody request for these two number, agent suggested that every six months, we have renewal for safe custody these two numbers, we agreed and made payments. after six months, i am surprised that i do not receive any alert or email for extension safe custody, just i checked in idea cellular site to verify the account status, it was saying that these two numbers are not a valid idea numbers. so i have requested one of my relative to verify the same agent where we made request for safe custody, he said that these tow numbers are no more with idea since these two number portable to idea from airtel as six months safe custody completed. we have asked agent that how can these number to change to airtel without an intimation to the customer and sending back to airtel. agent said that he can not do anything now. then i sent many emails to idea customer care as i can not contact customer care over phone since i am in canada now and no one is replying to emails. i requested them that i do not want miss these numbers since associated with many other services like banks, policies etc. kindly request you to help me out on this how to move forward on this.