[Resolved] Idea Cellular — activated a service that deducted balance which i have not subscribed

Sankalp Fauzdar

from Lucknow, Uttar Pradesh

Address:

Bharatpur, Rajasthan, 321001

I am a idea customer for about 2 months, before i was other company customer as my mobile number is active from year 2009 till today my mobile number is [protected] using from 7 years
This number is ported from other company to idea in this period of two months i am facing so much problems regarding network coverage etc and main cause is my 5 rupees balance is deducted from my prepaid number without my permission for any service,
That when i tried to complaint to 198 customer complaint helpline on 17/sep/2017 at 5:33 pm they said that you have activated this service and they denied to refund my deducted balance
Even they are not listening form issue
I am using a simple mobile handset that is nokia 130 which is a simple handset with keypad buttons locked with key guard

Very negative feedback for this telecom company since i faced after porting in idea

+3 photos

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Nov 6, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2017

Idea Cellular Customer Care's response Dear Customer,

As per our telecon, your concern has been initiated by us under ref. no.[protected] you shall hear on the same at the earliest.

Regards,
Lakshmi.