[Resolved] Idea Cellular — Bill Discrepancy | |
Hi Team, Could you please help me with the status of my below request Dear Customer, your concern on Billing Discrepancy is registered with us and would be actioned by 03/09/2016 05:10:20 PM through Communication Id C1-[protected].Thank you. I have received a call from your end on the 3rd of September confirming that an amount of 1800 rs has been waived off. And the same would be reflected in my idea app. But that doesn't seem to be happening. I m getting messages and calls to pay of the entire amount. Could you please look into this asap. I'm not going make any payments untill i am hear from you on this. N also the company has barred my Services. As per your pervious email 6GB benefits were assigned to me. So could you please confirm why i am charged with internet charges(1844 rs). Number Bill Date Billing Amount Due Date [protected] 23-Aug-2016 3406.32 07-Sep-2016 My new bill cycle started today and attached is the screen shot of the details i see in the my idea app for the internet pack i am using. Could you please provide me with the details of Idea OnePlus 3 offer details. (the current pack i m using Thanks SURAJ VAIDYA Was this information helpful? | |
Oct 23, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Sep 13, 2016 Idea Cellular Customer Care's response Hi Suraj, We regret the inconvenience. Your contact details are with us and we will get back to you soon. Regards, Raj Verified Support Sep 16, 2016 Idea Cellular Customer Care's response Hi Suraj, We tried contacting you on your Idea number, but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved. Regards, Sagar Verified Support Sep 18, 2016 Idea Cellular Customer Care's response Hi Suraj, As per your telecon with our customer service associate on 17th September 2016, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest. Regards, Abhi Verified Support Sep 22, 2016 Idea Cellular Customer Care's response Hi Suraj, As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline. Regards, Abhijit | |
 1 Comment | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
16713
Pending
792
Resolved
9872
Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
View all Idea Cellular contact information
Its been over two weeks that i did not hear any resolution from your end. I have been getting calls from your various service agents for the payment overdue.Can you please resolve this tomorrow. And my services are still barred any reason why?? I dont think your taking this issue seriously, i will have my next bill genrated soon. My services barred for most of the days of this bill k cycle ( aug-sep). Now this is another thing which you need to look into.
We sincerely regret the inconvenience. We will revert with an update shortly.
Regards,
Yogesh
As per your telecon with our customer service associate on 24th September 2016, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.
Regards,
Raj
As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Regards,
Yogesh