[Resolved] Idea Cellular — bill payment [protected]

Hari212

from Bhimunipatnam, Andhra Pradesh

Address:

Hyderabad, Andhra Pradesh, 500020

I have paid 400 rupees on 16/6/2017 on [protected] it was not reflected to my account till date and called customer care service they were helpless and sent all the proofs for my bill payment to customer care support and got reply as their records are not matching for my bill payment, on 29 th jan received a mail from ramachandran kv ([protected])
I called on above number and female executive answered my call and asked me to come to khan lathif khan building and i have given all the proofs of bill payment but the amount is not reflected to my account till now and disconnected my network

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Apr 1, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2018

Idea Cellular Customer Care's response Dear Customer,

We regret for the inconvenience caused. As per our record, there's no payment credited in your account during the mentioned period. Hence, we request you to check with your respective bank or application used while making the payment. Also, share us the store details you've visited, customer care executive name and screenshot of the complete bank statement done from the day of the payment to till date along with the transaction details and to assist you further.

Regards,
Lavina

Feb 08, 2018

Updated by Hari212 As u ppl said I went to bank and done confirmation about the transaction and they said the amount has been transferred to the receivers account and I have done transaction on "www.ideacellular.com" I doesn't know executive name but he asked me to send the soft copy to "crsklkfde5.[protected]@idea.adityabirla.com" and store is located at Khan lateef Khan estates and it is HYDERABAD main idea office, I think u ppl know ur Hyderabad head branch

I have attached the transaction screenshot
And I have attached screenshot of my alternate number which is done mnp

This is the first time I have entered Airtel with having wonderful service from idea

Thanks for idea for offering great service

Pls send me ur mail id so that I can send u pictures of passbook and statement

My alternate number: [protected]

And u ppl have to Know that I am sending statements and screen shots of transaction from past 2 months

Remove the charges for which u ppl have not offered service, u ppl have disconnected my service and sent bill for almost 2 months, so remove those charges

Pls solve my issue asap

Thanks for ur wonderful service

Verified Support

Mar 01, 2018

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We've forwarded your concern to the respective team, our team will get in touch with you for the same.

Regards,
Lavina