[Resolved] Idea Cellular — bill plan and fake company

Versha singh08

from Delhi, Delhi

Address:

New Delhi, Delhi, 110062

When i’m ready to port my number airtel to idea company they toled me the the plan 289 20gb net + 5 gb extra unlimited local std calls and 100 sms daily and incoming outgoing free, free 90% amazon's membership free.. But they just changed my plan into 389 and they only give me 16gb data. I spoke with several of people.. But they did not take any action if you would pull out my call records you would get to know that how many times i have been disconnected by your reperesentatives… i have some specific names as well who spoke with me and didnt take any action about my complaint. (Mis minakshi, mr sagar, mr rahul and mis versha. No has done anything to resolve this issue so far. Now today is my bill generation date and the bill is 971rs. I’m not gonna pay this because you guys told me total 25 gb data and you just give me only 16 gb data so that’s why i have to refill it) 5-6 gb extra data. This is your fault because you guys not giving me total data and i must say its been pathetic experience with you guys and i must say i did not recommend to anyone to port and take idea plan … (I hope you could do something to resolve this issue)
[protected] awinash kumar

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Oct 4, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2018

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, Your case has been escalated to our team and we'll get back to you at the earliest as & when we get an update.

Regards,
Prajakta