[Resolved] Idea Cellular — Charging for incoming calls in roaming even after recharged with roaming pack

Raveendra56

from Bengaluru, Karnataka

Address:

Theni, Tamil Nadu, 523333

We have recharged with roaming pack for free roaming on incoming calls.
Even then we are charged for incoming calls. We talked to company representatives. They are telling even in roaming, if the idea network is not available, if the idea is have tie up with other networks, incoming call is chargeable as per idea cellular customer care. We have recharged with roaming pack for seven days with 38 rupees.
Here money is not important. We have already paid. Even then, no incoming free. The call is ignored by representatives when it is transferred to superiors
Eventhough trai has given clear instructions, the company is not following. There is no clearcut messages from the company when a customer moved to other states

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Nov 11, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Oct 05, 2016

Prajithaswathi's response I need to clear it asap

Verified Support

Oct 09, 2016

Idea Cellular Customer Care's response Hi Raveendra,

We deeply regret the inconvenience. We have your contact details. Please give us some time so that we can get in touch with you and discuss your concern.

Regards,
Yogesh

Verified Support

Oct 11, 2016

Idea Cellular Customer Care's response Hi Raveendra,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Sagar

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Comments

Prasun Upadhyay

I'm idea prepaid customer of last 7to 8 years.suddenly my sim has blocked due to mishandling.p lz send my puk number .my mobile number is [protected].

Idea Cellular Customer Care's response, Oct 11, 2016

Verified Support

Hi Prasun,

PUK details require validation of your details. Thus, we request you to write to our email desk at [email protected] for further assistance. You can also visit our website, www.ideacellular.com.

Regards,
Yogesh

kumarraj0512

from Delhi, Delhi

I have two mobile nos. of Idea postpaid. Those are [protected] and [protected]. I want to convert my these postpaid nos. to prepaid with same mobile nos. At tise time I have no use of postpaid connection as it is highly chargeable and not convenient for me.

Thanking you

Idea Cellular Customer Care's response, Oct 11, 2016

Verified Support

Hi,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Regards,
Yogesh

Idea Cellular Customer Care's response, Oct 12, 2016

Verified Support

Hi,

As per your telecon with our customer service associate on 12th Oct 2016, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Sagar

Vilas Yadav

from Mumbai, Maharashtra

In my mobile more of the important numbers deleted so give me all details of my incoming calls on this email id [protected]@gmail.com my mob no [protected]

Idea Cellular Customer Care's response, Oct 11, 2016

Verified Support

Hi Vilas,

Call details require validation of your details. Thus, we request you to contact customer care by dialing 12345 from your Idea mobile or write to email desk at [email protected]. You can also visit our website, www.ideacellular.com.

Regards,
Yogesh

Prajithaswathi

Hi
I was using idea sim ([protected]) since last two years, this number i ported from tata docomo after submitting id proofs, i need to recover the same number because I registered this number in my all bank accounts and other domestic services. So please kindly do the needful.

Idea Cellular Customer Care's response, Oct 11, 2016

Verified Support

Hi,

We have noted your concern. Please give us some time to get back to you.

Regards,
Yogesh

Idea Cellular Customer Care's response, Oct 12, 2016

Verified Support

Hi Prajitha,

We regret the inconvenience caused. Please provide us your alternate number & inform us the convenient date & time to contact you and have your issue resolved.

Regards,
Sagar