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Idea Cellular

[Resolved]  Idea Cellular — complaint id 2078564

Address:Dehradun, Uttarakhand

Sir/madam
I already complaint on dated 15.09.2018 for permanently disconnected my mobile sim services, after i complain only one time idea customer support call me but she said i understand your problem and forward your complaint to higher authority and within 72 hrs we resolve your complaint but still no call no msg i get by idea higher authority please help me.
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Oct 29, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Sep 27, 2018
Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. I would like to inform you that your issue was escalated to our team and it is in progress. We would appreciate your patience and cooperation.

Regards,
Prajakta
Complaint comments 
3 Comments

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Comments

Whenever I call someone, it says my Chit Chat account is gonna be deactivated if I don’t recharge. I have recharged my phone no. and still every time it says the same thing. What do I do?
Reply
Idea Cellular Customer Care's response, Sep 27, 2018
Verified Support
Dear Customer,

Apologies for the inconvenience caused and delay in responding to your concern. Kindly share your idea contact number in which the issue is persisting in order to assist you further. 

Regards,
Prajakta
I have a recharge rs 476 but recharge had not been processed but money debit from bank account through mobikwik on 10/09/18 even not updated in wallet then I check in my bank account money goes to zaak e payment sevices pvt.
Reply
Idea Cellular Customer Care's response, Sep 27, 2018
Verified Support
Dear Customer,

Apologies for the inconvenience caused and delay in responding to your concern. Kindly share your idea contact number in which the issue is persisting in order to assist you further. 

Regards,
Prajakta
I am not a Idea customer, they constantly calls me to covert to idea and also they send sms for the same. I asked them for DND service but no action has been taken. Its highly inconvenient.

I receive multiple calls a day to regarding promotions and once denied they call back again.
Reply
Idea Cellular Customer Care's response, Oct 10, 2018
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to kindly contact your respective service provider for the same.

Regards,
Lakshmi

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