Idea Cellular — Data Prorated Charges | |||
Name : Sunjith Mobile : [protected] I am totally frustrated with the data pro ration charges.. Actually my problem starts when I deactivated one 2G internet plan. I activated 155 2G internet plan of 1GB on April 25th and deactivated the same on May 13th. Before deactivating I have used about 985MB. But they are saying that till that date I am supposed to use only 665 MB and I have used 300MB more and they charged it on data pro ration basis. My bill is now Rs.1726!!. I dont know why they are doing like this. I activated a monthly pack and my limit was 1GB. I can use that 1GB any time, they haven't mentioned any daily limit or something like that on their USSD. I used only 985MB, that means I havent crossed the limit, but still they are puting extra charge. I have contacted the idea customer care through phone and email, but they are really not helping me. They are trying to justify their part. They also bared me from making outgoing calls, so I cont contact the customer care now. What I should do? please help me... Was this information helpful? | |||
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Idea Cellular customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Customer,
We tried calling you on your given numbers however, were unable to reach you. Please share your alternate contact details and suitable date/time to contact you.
Thanks & Regards,
Customer Care, Idea Cellular
We tried calling you on your given numbers however, were unable to reach you. Please share your alternate contact details and suitable date/time to contact you.
Thanks & Regards,
Customer Care, Idea Cellular
To,
Idea Cellular limited
Suman Tower, Plot No.18,
Sector-11, Gandhinagar-382011
Sub: Wrongly charged bill and no clarification being given
This in reference with my Mobile No.[protected], Account no.[protected], this number was under mobile number portability from Idea to Reliance and became functional with Reliance network with effect from 14/1/2016 thus it was ported out from Idea network from 13/1/2016 midnight and I had cleared my last payable idea bill No.[protected]for Bill period 25/12/2015 to 24/1/2016 amounting to Rs.355.29 by Cheque no.0759751 dated 3/2/16. The problem started now is that I have received a fresh bill from Idea bearing invoice no.[protected] for bill period 25/1/16 to 24/2/16 simply with instruction “Charges on Data Pack Pro-ration” for amount of Rs.417.76. My new operator Reliance charged me for Rs.323.00for bill period 14/1/16 to 4/2/16 by invoice no,[protected].
How come I have used my data pack on both the networks at the same time?
What does term “Charges on Data Pack Pro-ration” mean?
Does it allow my Sim card to use both the networks at same time?
Hence I am not liable to pay any amount to Idea Cellular Limited which please be noted.
According to my opinion your Idea bill is wrongly charged to me to simply extract money from me and so I am forwarding this matter to Consumer Education and Research Centre, Ahmedabad
Enclosures: Idea Bill no.[protected] and[protected]
Reliance Bill no.[protected]
CC to: 1. Consumer Education and Research Centre, Ahmedabad by Redge AD
2. Idea Cellu;ar Limited, Gandhinagar by Redge. AD
3.Idea store Paldi, By hand delivery
Idea Cellular limited
Suman Tower, Plot No.18,
Sector-11, Gandhinagar-382011
Sub: Wrongly charged bill and no clarification being given
This in reference with my Mobile No.[protected], Account no.[protected], this number was under mobile number portability from Idea to Reliance and became functional with Reliance network with effect from 14/1/2016 thus it was ported out from Idea network from 13/1/2016 midnight and I had cleared my last payable idea bill No.[protected]for Bill period 25/12/2015 to 24/1/2016 amounting to Rs.355.29 by Cheque no.0759751 dated 3/2/16. The problem started now is that I have received a fresh bill from Idea bearing invoice no.[protected] for bill period 25/1/16 to 24/2/16 simply with instruction “Charges on Data Pack Pro-ration” for amount of Rs.417.76. My new operator Reliance charged me for Rs.323.00for bill period 14/1/16 to 4/2/16 by invoice no,[protected].
How come I have used my data pack on both the networks at the same time?
What does term “Charges on Data Pack Pro-ration” mean?
Does it allow my Sim card to use both the networks at same time?
Hence I am not liable to pay any amount to Idea Cellular Limited which please be noted.
According to my opinion your Idea bill is wrongly charged to me to simply extract money from me and so I am forwarding this matter to Consumer Education and Research Centre, Ahmedabad
Enclosures: Idea Bill no.[protected] and[protected]
Reliance Bill no.[protected]
CC to: 1. Consumer Education and Research Centre, Ahmedabad by Redge AD
2. Idea Cellu;ar Limited, Gandhinagar by Redge. AD
3.Idea store Paldi, By hand delivery
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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We sincerely regret issue with your Idea mobile bill. Please allow us some time to check and revert with an update. You can also call 198 from your Idea mobile for further assistance.
Thanks & Regards,
Customer Care, Idea Cellular