[Resolved] Idea Cellular — Deducting balance without any usage | |||||
Dear Sir/Madam, This is to inform you that I had port my vodafone number to idea. And just after porting process has completed, I realised that my balance is deducting on regular basis without any usage. When I tried to call on customer care number, customer care executive receives my call and disconnect the call after hearing my issue. This had happened to me almost 8-10 times. I request you to please take some strict action against this company so that they will refund the amount that they had deducted without any reason. Thanks Regards, Vijay Sharma [protected] Email: [protected]@yahoo.com Was this information helpful? | |||||
Oct 30, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Sep 21, 2016 Idea Cellular Customer Care's response Hi Vijay, We sincerely regret issue with your prepaid balance. We'll get it checked and contact u with an update. Regards, Yogesh Verified Support Sep 22, 2016 Idea Cellular Customer Care's response Hi Vijay, As per your telecon with our customer service associate on 22nd September 2016, we wish to affirm that your concern has been acknowledged and your complaint for deduction has been initiated by us; under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline. Regards, Abhi Verified Support Sep 29, 2016 Idea Cellular Customer Care's response Hi Vijay, As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline. Regards, Yogesh | |||||
 2 Comments | |||||
Comments
My mobile was stolen in bus when i m going to office, please block the mobile number i.e. [protected] immediate.
Please block the mobile number at the earliest.
Please block the mobile number at the earliest.
Idea Cellular Customer Care's response, Sep 21, 2016
Verified Support
Hi Shreya,
We are sorry to hear the loss of your SIM card. SIM deactivation requires validation of your details. We request you to contact nearest My Idea to block the SIM or contact customer care at 12345 from your other Idea Mobile or use link: http://www.ideacellular.com/customer-care/need-help/idea-office-locations to call customer care from non Idea mobile. You can also visit our website www.ideacellular.com or http://bit.ly/1nbfoqO to locate nearest My Idea.
Regards,
Yogesh
We are sorry to hear the loss of your SIM card. SIM deactivation requires validation of your details. We request you to contact nearest My Idea to block the SIM or contact customer care at 12345 from your other Idea Mobile or use link: http://www.ideacellular.com/customer-care/need-help/idea-office-locations to call customer care from non Idea mobile. You can also visit our website www.ideacellular.com or http://bit.ly/1nbfoqO to locate nearest My Idea.
Regards,
Yogesh
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We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.
Regards,
Yogesh
We tried calling you on your provided number however, were unable to reach you. Please share your alternate contact details.
Regards,
AbHi,