[Resolved] Idea Cellular — fake commitment given by idea company | |
Dear sir/mam My name is mohit mahajan and i am one of the loyal customer of idea company. My mobile number is [protected] and child no is [protected] and i port my both number from airtel to idea company in nirvana plan.in this plan company executive commitment that 200 rs discount for life time, but discount only for six months. When i again request for port from idea to airtel company then receive call from idea company that you can change your plan in 249 rs on both numbers and take benefit of family pack with 20% discount. When they change my plan 190 gb data lapsed. But right now both number convert into 249 rs plan but unable to convert into family pack. When i talk to mr baljit singh on wednesday evening he said executive done the wrong commitment and we are not convert the plan into family pack. I have not receive any benefit after change my plan. I have humble request to you that kindly give me benefit of family pack with 20% discount. Details Name mohit mahajan Mobile no -[protected], [protected] Was this information helpful? | |
Oct 27, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Sep 26, 2018 Idea Cellular Customer Care's response Dear Customer, Apologies for the inconvenience caused. As per our recent communication we have informed you to visit nearest idea store for getting your family plan activated on the mentioned number. Refer to the link below : https://www.ideacellular.com/customer-care/need-help/locate-idea-store?cid=punjab Regards, Varsha | |
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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I had visited today in idea showroom JDS Telecom in Batala City and IDEA executive Mr Ritesh simply says that it is not possible to add on these numbers and not to done in Family Pack. I am not aware the process it's only done on fresh activication. Details of executive as per below.
Mr Ritesh
Mob no [protected]
Please speak your executive frist and then honour your commitment.
Dear TRAI
It's a humble request to you that please intervention in this case