[Resolved]  Idea Cellular — False Plan Provided by Customer Executive for Porting from Vodafone to Idea

Address:

560095

Hi,

Idea Complaint Number: SR # C1-[protected].

I received an Call from IDEA Customer Executive anmed Shabaz and team on[protected] to Port to IDEA network where they provided an False plan.

Shabaz phone number: [protected], [protected]

They Explained me about the 399 plan which has 15GB 4G/3G data and unlimted calls. I asked them whether that 15GB data supports for 3G handset as well, and they said Yes and they told its for life time.

Actually that plan falls under 499, where first 6months they are giving 100Rs discount, so that it will be 399 which i got this info while activating network.

I submitted Documents for Porting to IDEA from Vodafone under Porting ID: VX186458 dated[protected].

I got an better offer from Vodafone of 349 plan and i submitted an request for Port Cancellation even i wrote an email to Vodafone customer care.

I told about cancellation to IDEA customer executive and not to submit the documents.

Even then i got ported to IDEA Network and while activation they explained plan falls under 499, where first 6months they are giving 100Rs discount, so that it will be 399 and 3GB 3G due to 3G handset.

I filed an Complaint to verify this false plan given by them to us under Idea Complaint Number: SR # C1-[protected].

Now they are telling they cant help as i have ported to IDEA.

Requesting you to take an Action against IDEA Cellular and grant me what they had promised abt the plan.
399 for lifetime, 15GB 3G data and unlimited calls.

thank you,