Idea Cellular — GPRS(Volume) Usage | |||
Hi, Recently I have changed my MNP Plan and got converted into Idea from Tata Docomo. I have taken an I-Plan of Rs. 299 with 8 pack plan. According to that 8 packs plan, i have choosen 3 packs for 3G. But today I received my first bill stating as GPRS(Volume) Usage : Rs. 313.200. I have not activated any GPRS service at my no., then how a bill of this amount can be generated for that? Also, my internet usage is not that much that it will consume my data plan. Kindly provide a complete clarification regarding it and waive off the said amount. Best Regards, Surbhi Gupta Account No. :[protected] Cellular No. : [protected] Pune, Maharashtra Was this information helpful? | |||
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Idea Cellular customer support has been notified about the posted complaint. | |||
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We have thoroughly checked your Idea account details and it is found that the charges are levied correct in your bill towards GPRS as per plan assigned. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular