[Resolved] Idea Cellular — idea cellular - prepaid sim not working in international roaming | |
Dear all, This is very unfortunate that my idea prepaid sim [protected] not working in dubai (Uae). I been called to the idea helpline [protected] number of times but all the time they are false promising and doing nothing. Every time i am trying to register with uae local operator etisalat or du getting the bellow error "your sim card does not allow connection to this network" I am really disappointed, not getting in touch with my family/friends and also loosing by business. Kindly support... My dubai contact number [protected] Was this information helpful? | |
Apr 5, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Feb 27, 2018 Idea Cellular Customer Care's response Dear Customer, Apology for the trouble caused. Kindly share the below information to register a complaint for your concern. 1. Complete address of dubai along with zipcode and landmark 2.Handset model name 3.Duration of Problem 4.Have changed the handset and tried checking the status etc Regards, Neha | |
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Please find the below requested details;
1. Complete address of dubai: Al Jurf, Ajman (Behind Traffic and Licencing Department) PIN 1150
2.Handset model name: Tried in Iphone 6 and now in Samsung Note 2
3.Duration of Problem: Since 22 January 2018
4.Have changed the handset and tried checking the status etc: YES
We regret for the inconvenience caused. We would like to inform you, that we've raised a complaint for the international roaming network concern under reference number 1-184910153607 and you shall hear on the same by 01/03/2018.
Regards,
Lavina