[Resolved] Idea Cellular — idea cellular regarding promo offer activation

Bency achen John Geevarghese

from Ernakulam, Kerala

Address:

400064

I received a message from iz-idea saying,
Dear customer, your request for promo offer activation is registered and would be actioned by 23/feb/2018 03:07:29 pm through communication id c[protected].
I had not authorized such a service activation. Kindly register my complain against idea as i hv seen here that this malpractice has been kept unattended many times on complaint with idea.

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Mar 28, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2018

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. As per our record, you had requested for migration that is postpaid to prepaid for which our team has retained you with the discount offer for three months and the same will be reflecting in your upcoming bills. For further assistance, kindly contact us on 12345 or 198.

Regards,
Lavina

Feb 27, 2018

Updated by Bency achen John Geevarghese Dear Sir,
Can You inform me about the Details of the Offer provided and I do not find this offer in the Website of the Company in any way. Also this Promo has been referred to as complaints from Customers even in the year 2015.
please click the link for more details:

Please give the details of This Offer and oblige
With regards
John

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Comments

Rev John Geevarghese

Dear Lavina,
I have in no manner requested for any migration from my side, i am unaware of this request, I was notified about the same in My Email, There has been no mention of the three month offer in my email or in my discount offer of any kind, It has been automatically generated.
That has been done without my knowledge.
i have also noted such complaints in the idea website and the consumer compalints as late as 2015.
Please refer link
https://www.consumercomplaints.in/idea-cellular-regarding-promo-offer-activation...⇄

Please do the needful
thanking you.

Bency achen John Geevarghese

from Ernakulam, Kerala

Dear Sir,
Can You inform me about the Details of the Offer provided and I do not find this offer in the Website of the Company in any way. Also this Promo has been referred to as complaints from Customers even in the year 2015.
please click the link for more details:
https://www.consumercomplaints.in/idea-cellular-regarding-promo-offer-activation...⇄
Please give the details of This Offer and oblige
With regards
John