[Resolved]  Idea Cellular — idea done a fraud with me

Address:

Dehradun, Uttarakhand, 248001

Dear sir i am using a number [protected] for last 2 years i was a customer of vodafone group but after some time i decided to change my cellular company from vodafone to idea. I port my number into idea then after some time i convert my idea prepaid to idea postpaid after some time because of high bills i plan to change it into prepaid again i. When i decided to change from vodafone to idea i used to live in roorkee, then in september i shifted in dehradun now the thing is as i earlier said because of high bills i decided to change my postpaid sim into prepaid i talk with idea customer care at toll free number the told me that i have to visit idea store at rookee they will only convert my sim into prepaid then i visit there at idea store at malviya chowk, ther i pay all my dues, i also ask them kindly clear all my dues or my bill amount i repeat it twice. They charge me near about 1250rs as my bill amount at dues too. I made this payment at 22/12/2017 through paytm after that they give me a new prepaid sim, i come back to dehradun i visited a idea store at ballupur they activate my sim and i asked to store incharge about my any pending dues or any other miscellaneous hidden amount but she refused it and reply that if there are any dues compay did not accept your prepaid request after this reply i really thought she is saying right now after some days i tried to recharge my number ([protected]) through paytm but i get failed in it then i call at customer care toll free number there was a gentlemen who handled my concern and replay me that sir there is not a problem from our hand there may be a problem with your paytm. Then i realize might be he is right.
Today i got a call from idea and the executive told me that there is a due amount around 450rs i was shocked because i cleared my dues and bills in december it self and that executive was very rude too with me
Then i realize that moment was very worst whren i decided to go for idea because it was not my first bad experience with idea earlier i raised a complaint in idea but i did not get any response from idea. Now i can not recharge because of this now i am looking for a support i want to leave idea after that because i know if i again raise a complain in idea, idea will not even look into this.
This my humble request to you please help me