[Resolved] Idea Cellular — idea prepaid delhi balance deduction of 173 | |||
They have deducted 173 from my phone and i have 0 balance and they are giving the reason of Internet surfing however its not even possible because my data connection was off for the entire day i had used it for 1 minute but after a minute i immediately switched off the data connection and these idea persons are not even talking properly on phone nor giving the valid reason for this deduction, i have checked all my VAS service, call and sms deduction for the past 4 days and nothing about this hefty amount is showing in the message. my number is [protected] and i have ported from vodafone but now i am regretting my decision. Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Customer,
As per your telecon with our customer service associate on 5th May 2015, we wish to affirm that your concern has been acknowledged and complaint for wrong deduction has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate on 5th May 2015, we wish to affirm that your concern has been acknowledged and complaint for wrong deduction has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,
We have thoroughly checked your Idea account details and it is found that the charges applied to you are correctly as per the basic plan. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
We have thoroughly checked your Idea account details and it is found that the charges applied to you are correctly as per the basic plan. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
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We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.
Thanks & Regards,
Customer Care, Idea Cellular