[Resolved] Idea Cellular — i'm complaining about unsupportive staff in your idea care office | |
I want to change my postpaid sim in to prepaid again, but your staff is not supporting me, they are just giving several reasons like server problem, or it can be done only at specific date of the month and many others.. They are just giving reasons for everything. I'm using this sim since 10years. If i don't get my sim change to prepaid then i will port it to another network provider! Vodafone is giving it's service at doorsteps and idea is misbehaving with their customers... 😒 Was this information helpful? | |
Aug 22, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Jul 22, 2018 Idea Cellular Customer Care's response Dear Customer, As per recent communication, we have informed you to raise the request with regards to migration from postpaid to prepaid for the mentioned number. However, if you still face any issue please get back to us on 198 or 12345. Please refer to the given link to know about the nearest My Idea Store and documents need to be submitted https://www.ideacellular.com/customer-care/need-help/locate-idea-store?cid=maharashtra https://www.ideacellular.com/customer/prepaid/activations Regards, Neha | |
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