[Resolved]  Idea Cellular — incorrect data charges during roaming to be reversed

Address:

560076

My idea mob no is [protected] which i had ported from reliance in the month on may 2017

I am forced to write this mail that my experience with idea has been very very bad so far for the las 2 months i have been charged for usage & vas charges. When i enquired with you cm care office in bangalore brigade road branch they said that the same was charged when i was in roaming as my data switched from 4g to 3g idea network.

Why should i be charged if your network coverage is not available & the networks switches for idea 4g to idea 3g is it my fault that there is no 4g coverage?? Why is the issue not rectified when i highlighted for the first time again in this month unbilled also the same is charged when i went to calicut kerala

This is completely un acceptable & not ethically correct of no fault of mine i have to call you cm care multiple times /spend time & money to visit your store.

Bill invoice date 15-may-2017 due date 15-jun-2017 –amount charged rs.523+takes

Bill invoice date 16-jun-2017 due date 01-jul[protected] + taxes

Current unbilled amount : amount 572+taxes

I have raised 3 complain no pls ensure that the same is resolved : c1 [protected], [protected]