[Resolved]  Idea Cellular — mnp rejection

Address:Ghaziabad, Uttar Pradesh

Trai — mnp rejected by idea 2time that bill is pending

I have applied for mnp of idea no [protected] to vodaphone but it was rejected on that bill is pending but in reality bill was in (-10) that is it was overpaid and my account show rs 49 and i have deposit rs 150 on 18/9/17 after deposit my account show rs-160 i have already deposited security rs850.
So i want to lodge a complaint against idea cellular it happened two times
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Oct 29, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Sep 19, 2017
Updated by Aryendra Sharma
Trai — quality of service provided by vodafone.
Ba batra. [protected]@gmail.com on sep 18, 2017
Dear sir/madam,

I am idea cellular customer for last 1 years and using 2 idea numbers registered on my address (Shastri nagar ghaziabad). From last 3month we are facing network issues with idea with no service coming every time.

I have contacted idea customer service, nodal team and appellate team however the team is not willing to resolve. Idea customer care told me that work in progress please wait why i am waiting 3month is enough time to improve the service
Verified Support
Sep 25, 2017
Idea Cellular Customer Care's response
Dear Customer,

We would like to inform you that, your concern is in progress you shall hear on the same at the earliest.

Regards,
Lakshmi.
Verified Support
Sep 25, 2017
Idea Cellular Customer Care's response
Dear Customer,

Apologies for the inconvenience. We already have on air sites in this area & with current site prevailing in this area, No further coverage enhancement is currently feasible. However We are in process to Priorities your area to ensure better coverage, as and when the site is planned you will be duly informed .

Regards,
Lakshmi.
Complaint comments 

Comments

Hello Sir,

My Plan is Ultimate 499 and my bill generated of rupees 1928.57.
Idea charged 1139.13 as Charges on Data Pack Pro-ration #.
I am Confused why this has been charged. Please help me on this.

My idea Account Number:[protected]
Idea Cellular Customer Care's response, Sep 25, 2017
Verified Support
Dear Customer,

As checked, your concern has been discussed and addressed from our concern team.

Regards,
Lakshmi.
[protected] i received a call from this no today night at 12:55pm he was threatening me and abousing me i need to know the address and owner name of this no my mail id is [protected]@yahoo.co.in
Idea Cellular Customer Care's response, Sep 25, 2017
Verified Support
Dear Customer,

We would like to inform you even though number is from Idea. We unable to provide any details to another person for security purpose. We suggest you to file a FIR against the same.

Regards,
Lakshmi.
I have recently ported my number to idea. My number is [protected]. However I cannot complete Tele verification. When I call 59059 I get an IVR message stating the number is incorrect.

Please help me complete the Tele verification.

Thanks,
Sumit Jeenwal
Idea Cellular Customer Care's response, Sep 25, 2017
Verified Support
Dear Customer,

As per our telecon, We have confirmed that your concern has been resolved.

Regards,
Lakshmi.

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