[Resolved] Idea Cellular — network issue when international roaming | |
Dear representative, On start of may i switched my sim from prepaid to postpaid and activated Nirvana plan however when i traveled international and left india my sim Range is disappeared. There is no network coverage in uae for my number and and i am not able to Receive any notification. My number is [protected] Kindly do the needful! Regards, Was this information helpful? | |
Jul 10, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support May 30, 2018 Idea Cellular Customer Care's response Dear Customer, We tried reaching you on your provided contact number, but couldn't get through. Also, we would like to inform you that there's no International Roaming service active on your mentioned number due to which you're unable to use the services. Hence, we request you to share us your appropriate alternate contact number to contact you for the same to assist you further. Regards, Lavina Verified Support Jun 05, 2018 Idea Cellular Customer Care's response Dear Customer, We regret for the inconvenience caused. We would like to inform you, that the alternate number provided from your end isn't reflecting. Hence, we request you to provide us your alternate contact number appropriately for further assistance. Regards, Lavina Jun 05, 2018 Updated by Vikrantds Dear Lavina, Really this is the level of Customer service of such a big company, every time i receive regret word from you people. at least understand what is the reported issue than just inquiring for contact details on every request. I HAVE ATTACHED SNAPSHOT FOR ALTERNATE CONTACT DETAILS, And requesting you to provide any Authorized(Support) person e Mail Address to have some communication. because we need to wait a week sometime to get reply from you. My colleague had faced same problem with same situation like me, and VODAFONE resolved that in 6 Hours(only one complain he putted and received call to confirm the Network.) If it was Product of India i would have chose for life time.  Verified Support Jun 09, 2018 Idea Cellular Customer Care's response Dear Customer, As per our communication, we've informed you the process and the details regarding the security deposit for activation of International Roaming service for your given number. Also, you can reach our chat team where you'll find the live assistance for your concern and you can raise your queries, requests & complaints for the same. Refer to the below given link for our Idea website from where you'll able to reach our respective team, http://www.ideacellular.com/ Regards, Lavina | |
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A couple of hours back I just bought an idea sim for which the executive promised that the services will be activated in 5 mins but still sim is not yet activated I'm very disappointed by this response from idea please have a check also for FTR was assured 1.4GB unlimited call 100msgs per day for 28days
Regards Syed Sultan
Apologies for the inconvenience caused. As per our records, the mentioned number is successfully activated at our end as on 29/05/18. If you still face any issue, kindly get back to us on 198 or 12345.
Regards,
Neha