[Resolved] Idea Cellular — no network signal from morning and not able to contact customer care

Praveen Sabbam

from Visakhapatnam, Andhra Pradesh

Address:

Visakhapatnam, Andhra Pradesh, 530048

I dont have network signal from today morning, not able to contact customer care because only through other idea postpaid or bsnl landline only it will connect, no showrooms open to contact today. Creating huge disturbance searching for idea postpaid users to contact customer care to know reason for network loss. I am paying mobile bill regularly in time, already i sent complaint mail to idea customer care mail id but it is showing it may take 48hrs to resolve. I may loose important opportunities due to non-working of my mobile number today.

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May 2, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2018

Idea Cellular Customer Care's response Dear Customer,

As per our communication, we've forwarded your concern to the respective team, our team will get in touch with you for the same.

Regards,
Lavina

Verified Support

Apr 01, 2018

Idea Cellular Customer Care's response Dear Customer,

Apology for the trouble caused. As we have forwarded your concern to the respective team and concluded that we have informed the details and suggested that amount of Rs.50/- will be taken care from our end and activated Nirvana Plan for the mentioned number.

Regards,
Neha