[Resolved]  Idea Cellular — No refund of my 1 gb 3g data which i lost due to executives mistake

Address:New Delhi, Delhi, 110025
Website:www.ideacellular.com

I want to put forward my complaint with idea cellular ltd.

I recharged with rs 156 and got 1 gb 3g data. As i talked with the customer care executive of idea about full talktime, i was said that its rs 75. I recharged with rs 75 again. And lo, i lost my 1 gb 3g data and got 300 mb 2g data with rs. 75 recharge.

I said this to idea as a company, they have given me money recharge of rs 156 but what i want is my 1 gb 3g data back!!

It was all due to the mistake of the executive of idea and thus i require my benefit back, not the money recharge!!
Was this information helpful?
No (0)
Yes (0)
Aug 28, 2016
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Nov 30, 2015
Arjun Vishwakarma's response
till date problem not solve????
Verified Support
May 17, 2016
Idea Cellular Customer Care's response
Dear Customer,

We regret the inconvenience. Please provide your Idea mobile number and alternate contact number so that we can assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular
Verified Support
May 21, 2016
Idea Cellular Customer Care's response
Dear Arjun Vishwakarma,

We regret the inconvenience caused. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular
Complaint comments 

Comments

Idea — Call details

I am using idea no. [protected]. please I want incoming & outgoing call details on my email Id. [protected]@gmail.com

Idea Cellular — Puk code

My sim card is blocked plz send me my puk no. on email id [protected]@gmail .com my mobile no. is [protected] and sim no. is[protected]

Idea Cellular — Mobile Phone number portability

I have put the request on line on idea on 24/08/2015 for phones number portability but no any buddy contact me yet for that, this is very [censored] things for the company

Idea — Call details

10

Idea Cellular Ltd — Your idea network 2G speed is in district area 9 to 15 kbps only this regariding

Dear sir I am using idea post paid network my number is [protected] I am using your network but 2G speed is very slow 9 to 16 kbps when I call to customer care then he is saying 2G speed is 70 to 120 kbps plz help me

Idea Cellular — Tp block prepaid sim card

I have lost my sim card.its a prepaid.some one wer using it.i want to block it immediately.please

Idea — 7720976392 COLL DITELS

[protected] COLL DITELS FOR THIS NO IN 01/08/2015 TO 27/08/2015.

Idea — Recods of incoming calls

Dear sir [protected]. This is my Number plz give this number Incoming call details, , , , , ,

Idea Cellular — Portability Issue to change region delhi to mumbai with my postpaid number of idea

Portability Issue to change region delhi to mumbai with my postpaid number of idea. i want to chenage the region from delhi to mumbai. But ... of idea services is higher. I dont want to pay idea roaming for these days.

Idea Cellular — Sim card

Sir, need my mobile no register full address. no-[protected]
Dear Arjun Vishwakarma,

We tried contacting you on your given numbers however, were unable to get through. In order to proceed further, please provide your alternate contact details together with suitable date/time to contact you.

Thanks & Regards,
Customer Care, Idea Cellular
This is the reply which I get from Idea cellular, 5th time, same words,

"Dear Mr. Shams,

Greetings for the day!

This is with reference to your email regarding recharge benefits.

Please accept our apologies for the inconvenience caused.

As per telephonic conversation we had with you earlier today, 21st May 2016 on your mobile [protected]; your concern has been discussed.

We reiterate to inform you that the adjustment of Rs.156/- has been credited towards your Idea account on 28/04/2016. Further, we are unable to provide you the benefits of 1 GB 3G data as the confirmation received from our concerned team.

Also, we have taken note of your feedback. At Idea, we immensely value your feedback and suggestions for further improvement of our services. Thank you for writing to us at Idea.

Additionally, we recommend you to register your email address by sending an SMS as EMAILIDEmail address to 12345 (Toll free from home network). Please note that email Id registration by SMS can only be done when the services of your number are active.

You may also contact our Customer Care by dialing 12345 (nominal charges of 50 paisa / 3 minutes) from your Idea mobile number & in the event of any Request & Complaints dial 198 (Toll free).

Thanks and regards,

Rupinder Kaur
Customer Service Team
Idea Cellular Ltd"

But I have not been provided with a resolution!!

PUK code

I am an IDEA Prepaid customer. My Sim Card has been blocked and is asking for PUK code. PLEASE HELP!!! my Idea no is [protected] Please can you provide me with my PUK code.PLEASE!!!

network problem at prashant vihar rohini

i m facing problem og not getting network signal & phone signal at prashant vihar rohini sector 14 delhi -89 during from last month.

CHEATING FOR ROAMING SERVICES

I PAID RS.38 ON 07.01/2015 FOR ACTIVATING ROAMING SERVICES SO FAR YOU HAVE NOT ACTIVATED MAY I KNOW THE REASONS MURTHY SS [protected]@YAHOO.COM MOBILE NO [protected]

charged for 3g pack but still receiving 2g speed

I recharged for 3g pack unlimited rs649 pack but receiving 2g speed..plz help me get 3g speed

UnwaUnwa activation of IDEA Talkies

Unwanted activation of IDEA Talkies has been made on my idea no ([protected]), Rs 100 has been deducted from my mobile Balance. I hereby request that my account balance should be refunded as soon as possible.

Incomplete Invoice

I am not able to do the payment, as i haven't received complete bill. My complete invoice details: Invoice # [protected] Acc #[protected] Amt: Rs. 1050.44 Please do the need full

Stop cms apalya service.....

Please stop cms apalya service as early as possible against my idea no. [protected]. I will be highly obliged you.

whose this number sir

sir [protected] yeh no.kiska hai ye nahi bata sakate to kamse kam iska adress batayiye my mob no.[protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Idea Cellular
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    16713
    Pending
    792
    Resolved
    9872
    Idea Cellular Address
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
    View all Idea Cellular contact information