[Resolved] Idea Cellular — No refund of my 1 gb 3g data which i lost due to executives mistake | |||||
I want to put forward my complaint with idea cellular ltd. I recharged with rs 156 and got 1 gb 3g data. As i talked with the customer care executive of idea about full talktime, i was said that its rs 75. I recharged with rs 75 again. And lo, i lost my 1 gb 3g data and got 300 mb 2g data with rs. 75 recharge. I said this to idea as a company, they have given me money recharge of rs 156 but what i want is my 1 gb 3g data back!! It was all due to the mistake of the executive of idea and thus i require my benefit back, not the money recharge!! Was this information helpful? | |||||
Aug 28, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Nov 30, 2015 Arjun Vishwakarma's response till date problem not solve????
Verified Support May 17, 2016 Idea Cellular Customer Care's response Dear Customer, We regret the inconvenience. Please provide your Idea mobile number and alternate contact number so that we can assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile. Thanks & Regards, Customer Care, Idea Cellular Verified Support May 21, 2016 Idea Cellular Customer Care's response Dear Arjun Vishwakarma, We regret the inconvenience caused. We have your contact details. We will get back to you shortly. Thanks & Regards, Customer Care, Idea Cellular | |||||
83 Comments | |||||
Comments
Idea Cellular — Mobile Phone number portability
I have put the request on line on idea on 24/08/2015 for phones number portability but no any buddy contact me yet for that, this is very [censored] things for the companyIdea — Call details
10Idea Cellular Ltd — Your idea network 2G speed is in district area 9 to 15 kbps only this regariding
Dear sir I am using idea post paid network my number is [protected] I am using your network but 2G speed is very slow 9 to 16 kbps when I call to customer care then he is saying 2G speed is 70 to 120 kbps plz help meIdea Cellular — Tp block prepaid sim card
I have lost my sim card.its a prepaid.some one wer using it.i want to block it immediately.pleaseIdea — 7720976392 COLL DITELS
[protected] COLL DITELS FOR THIS NO IN 01/08/2015 TO 27/08/2015.Idea — Recods of incoming calls
Dear sir [protected]. This is my Number plz give this number Incoming call details, , , , , ,Idea Cellular — Portability Issue to change region delhi to mumbai with my postpaid number of idea
Portability Issue to change region delhi to mumbai with my postpaid number of idea. i want to chenage the region from delhi to mumbai. But ... of idea services is higher. I dont want to pay idea roaming for these days.Idea Cellular — Sim card
Sir, need my mobile no register full address. no-[protected] Dear Arjun Vishwakarma,
We tried contacting you on your given numbers however, were unable to get through. In order to proceed further, please provide your alternate contact details together with suitable date/time to contact you.
Thanks & Regards,
Customer Care, Idea Cellular
We tried contacting you on your given numbers however, were unable to get through. In order to proceed further, please provide your alternate contact details together with suitable date/time to contact you.
Thanks & Regards,
Customer Care, Idea Cellular
This is the reply which I get from Idea cellular, 5th time, same words,
"Dear Mr. Shams,
Greetings for the day!
This is with reference to your email regarding recharge benefits.
Please accept our apologies for the inconvenience caused.
As per telephonic conversation we had with you earlier today, 21st May 2016 on your mobile [protected]; your concern has been discussed.
We reiterate to inform you that the adjustment of Rs.156/- has been credited towards your Idea account on 28/04/2016. Further, we are unable to provide you the benefits of 1 GB 3G data as the confirmation received from our concerned team.
Also, we have taken note of your feedback. At Idea, we immensely value your feedback and suggestions for further improvement of our services. Thank you for writing to us at Idea.
Additionally, we recommend you to register your email address by sending an SMS as EMAILIDEmail address to 12345 (Toll free from home network). Please note that email Id registration by SMS can only be done when the services of your number are active.
You may also contact our Customer Care by dialing 12345 (nominal charges of 50 paisa / 3 minutes) from your Idea mobile number & in the event of any Request & Complaints dial 198 (Toll free).
Thanks and regards,
Rupinder Kaur
Customer Service Team
Idea Cellular Ltd"
But I have not been provided with a resolution!!
"Dear Mr. Shams,
Greetings for the day!
This is with reference to your email regarding recharge benefits.
Please accept our apologies for the inconvenience caused.
As per telephonic conversation we had with you earlier today, 21st May 2016 on your mobile [protected]; your concern has been discussed.
We reiterate to inform you that the adjustment of Rs.156/- has been credited towards your Idea account on 28/04/2016. Further, we are unable to provide you the benefits of 1 GB 3G data as the confirmation received from our concerned team.
Also, we have taken note of your feedback. At Idea, we immensely value your feedback and suggestions for further improvement of our services. Thank you for writing to us at Idea.
Additionally, we recommend you to register your email address by sending an SMS as EMAILIDEmail address to 12345 (Toll free from home network). Please note that email Id registration by SMS can only be done when the services of your number are active.
You may also contact our Customer Care by dialing 12345 (nominal charges of 50 paisa / 3 minutes) from your Idea mobile number & in the event of any Request & Complaints dial 198 (Toll free).
Thanks and regards,
Rupinder Kaur
Customer Service Team
Idea Cellular Ltd"
But I have not been provided with a resolution!!
PUK code
I am an IDEA Prepaid customer. My Sim Card has been blocked and is asking for PUK code. PLEASE HELP!!! my Idea no is [protected] Please can you provide me with my PUK code.PLEASE!!!network problem at prashant vihar rohini
i m facing problem og not getting network signal & phone signal at prashant vihar rohini sector 14 delhi -89 during from last month.CHEATING FOR ROAMING SERVICES
I PAID RS.38 ON 07.01/2015 FOR ACTIVATING ROAMING SERVICES SO FAR YOU HAVE NOT ACTIVATED MAY I KNOW THE REASONS MURTHY SS [protected]@YAHOO.COM MOBILE NO [protected]charged for 3g pack but still receiving 2g speed
I recharged for 3g pack unlimited rs649 pack but receiving 2g speed..plz help me get 3g speedUnwaUnwa activation of IDEA Talkies
Unwanted activation of IDEA Talkies has been made on my idea no ([protected]), Rs 100 has been deducted from my mobile Balance. I hereby request that my account balance should be refunded as soon as possible.Incomplete Invoice
I am not able to do the payment, as i haven't received complete bill. My complete invoice details: Invoice # [protected] Acc #[protected] Amt: Rs. 1050.44 Please do the need fullStop cms apalya service.....
Please stop cms apalya service as early as possible against my idea no. [protected]. I will be highly obliged you.whose this number sir
sir [protected] yeh no.kiska hai ye nahi bata sakate to kamse kam iska adress batayiye my mob no.[protected]63%
Complaints
16713
Pending
792
Resolved
9872
Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
View all Idea Cellular contact information
Idea — Call details
I am using idea no. [protected]. please I want incoming & outgoing call details on my email Id. [protected]@gmail.com