Idea Cellular — number suspended for unknown billing

Address:

Surat, Gujarat

Sir/madam,
I am using my mobile number [protected] with vodafone postpaid, in august (Approx), 2017 i have ported out my my number [protected] to idea post paid with the plan of rs. 349 unlimited calls and 15 gb 3g/4g net for 28 day.

At 14/09/2017 i have paid my firm bill rs.320 against bill of rs.315.33 and got confirmation sms also. At the next month sms to pay rs.2888, i had argued for details bill for such inflated bill because my billing plan was rs.349 the customer executive has denied to provide the details and forced me to pay the bill or they will suspend my number. And also they suspended my number in oct-17, since the time i have tried to visit 4-5 customer care center but all they answered me that this is not a idea number. They all have detailed me that in feb-2017 i had ported out to other company then never come backed to idea.

I had complained to idea customer care by email they also had not accepted that my number [protected] is idea number. They asked me to give any proofs that prove the number recently working in idea. I have mailed all the sms i receive in aug-sep-oct 2017 about scheme plans, promotional offers, billing, payments and confirmations, notice for suspensions and more of all the screen shot of sms i got i have sent to idea care, but no one has replied properly for these proofs or not answered for my questions.

I have also complained to http://www.consumerhelpline.gov.in portal vide id no. 516314. After that the a idea officer laxmi has called me and she told me that this is not a idea number and if you have any proof of such please file upload at your grievance. I have tried to do so in www.consumerhelpline.gov.in page complain page but there i could not found any facility like file upload as she has detailed me and also she has closed my complain without my confirmation. I has has consumer helpline customer care he has refused to have any facility of file upload in their portal. The officer, of consumer helpline, has immediately raised another complain (Comp. Id 533673) but result the same there is not any effect on idea.

I got a mail from customercare of idea (Dated 19/12/17) has clearly mentioned that there is not any out standing bill related to my number [protected] till nov-2017

I had also complained to pg portal vide id no. Darpg/e/2017/33655 but did not find any proper response or reply or solutions from any side.

In dec-2019 i got a notice dated 22/11/2017 from idea for recovery of rs. 3722.77 on behalf of kamdhenu corporation. I argued to given number of idea recovery department officer and detailed all the matter what happened before. He has invited me to share all details by email. I have done so. But now he is refusing to hear anything about my complain an forcing me to pay all the amount pending of kamdhenu corporation. Other wise idea will not start my number which is suspended from oct-2017.
I have mailed the recovery officer ashish courasiya that i dont have any relation with kamdhenu corporation or any other relevant persons of said firm and never ever been contacted or never direct or indirect transactions or not any kind of relations with kamdhenu corporation or its any of members even i dont know where is the firm stated. All the details all the screenshot of mail conversations with idea customer care and but he started arrogantly and forced to to pay all the amount if i need my number back working.

Sir. Its my business number [protected] and i have lost more then rs. 30000/40000 per month from the date of suspension of my number by idea. I got damaged my business image, lost contacts with my customers, my business persons and all.. I am in heavy financial crisis and have so much of mental stress and depression because of such lost and problems.

Please do the need full as possible. I have not any connection with kamdhenu corporation or relevant. I need my number working back as early as possible the save my business prestige.