[Resolved]  Idea Cellular — poor data network coverage of idea for money charged

Address:	New Delhi, Delhi, 110056
Website:	www.ideacellular.com/customer-care/regulatory/cellular-appellate-authority

Dear sir,

I have made so many complaints regarding my data connectivity of 3g in my area but to no avail in your customer care.

Request to kindly look into the problem as i am facing very poor data network.

I am your regular customer and this is the very first time i have been making complaints but your customer care is not responding.

I am now posted in delhi.

Full address where i am facing problem is

Ordinance depot, shakur basti, near paschim vihar east metro station.

Pin code: 110056

Request to kindly look into the problem.

The details of my complaints are as follows.

In case this time my complaint is not being resolved i am going to transfer my phone number to airtel.

My service requests
Refresh
Open date product name type communication id status
Sep 08, 2017 - c-coverage [protected] in progress.
Expected completion time : september 14, 2017, 09:33 am
Aug 25, 2017 - c-data service speed issue [protected] cancelled
Aug 20, 2017 - r-email verification [protected] processed
Aug 18, 2017 - c-coverage [protected] processed
Aug 16, 2017 22_y905_4g_22 r-go4g [protected] processed
Aug 16, 2017 - r-4g sim upgrade [protected] processed
May 01, 2017 - c-call connectivity 1-[protected] processed

This is based on the false network checking done and being claimed from your side. I am deeply saddened that the way this case was handled is very very poor.

Although i had been using this idea number from the last 7 years and now i feel the time has come to port my network to airtel which in my present location is giving 8 mbps of data speed.

I tried my level best to raise the concern to your side, but the matter of fact is that your people are not concerned with the loss of a customer.

As you called me that day and told that our network team visited the area - which was totally a false report and i can claim it. I reside in an army cantonment and anybody visiting the cantonment has to take permission with the adequate authorities which are, in this case, is me. As to the best of my knowledge, nobody came inside the army cantonment.

Anyways if i assume also that some ghost came inside and had checked the network which according to you is maximum - is very very poor.

You can imagine the speed plight of your network that i cannot even open gmail, leave apart the data speed.

Network come for 1 sec and the very next second it goes off. I am not even getting a speed of 2g.

I rest my case over here and porting my this very number to airtel. I have 1 other mobile number [protected] which is of airtel and that gives a speed of 9 mbps which is quite satisfactory to me.

It was just a feedback to you guys that do take the complaint seriously otherwise if you keep on loosing customers like this, one day will come when idea will be wiped out from india just like uninor.