[Resolved] Idea Cellular — ported sim card not activated

aswincu

from Kochi, Kerala

Address:

Ernakulam, Kerala, 682017

I ported my sim from BSNL TO IDEA. My BSNL sim got cancelled today (16 July) but when I put my IDEA sim it's not working. I tried calling 59059 but it says this facility is not available. When I checked the APN its showing IDEA Maharashtra instead of IDEA Kerala. I think it was the worst decision to port to IDEA. I am not able to call the customer care as well. I don't have any alternative sim card. I NEED to get this resolved ASAP. My contact number is [protected]

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Oct 5, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2018

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, please be informed that your concern has been raised under ref. no. C[protected] which is expected to be closed by 28/08/18. Your patience & cooperation while we work on this, is much appreciated.

Regards,
Neha