[Resolved] Idea Cellular — receiving emails with subject as \" lok nyaylay intimation ! idea cellular\" and \"demand legal notice ! idea cellular\"

[Resolved] Idea Cellular — receiving emails with subject as " lok nyaylay intimation ! idea cellular" and "demand legal notice ! idea cellular"

R rpr2009

Hi I'am keep receiving emails with subject as "Demand Legal Notice - Idea Cellular" and LOK NYAYLAY INTIMATION ! IDEA CELLULAR since last 3 years. One time I've paid the amount also. The person mentioned in the email (AKSHAY) gave me an bank account no. and asked me to pay the amount. I also paid the outstanding amount. I've registered a complaint also with Idea Cellular. But no action has been taken. Also one of the following email says me to appear in the Shivaji Nagar court, Pune. This is really affecting me and stop concentrating on my work. If this keep going I'll put a Case on Idea Cellular. Kindly do the needful. Kindly contact me at [protected]@rediffmail.com #1: Notice.No.:- 75519/LOK/Feb-18 Dear Customer, Greetings of the Day. This is to inform, you are requested to attend Lok Adalat at Shivaji Nagar Court on 10thFeb 2018 from 10.30 am to 3.00 pm for settlement of your account As per the agreement signed, you have agreed to pay the outstanding dues of Rs.1539 for billing account number[protected] / [protected]. However, you have failed to keep your commitment. Thereafter despite of repeat requests and reminders by our company representatives, you have not paid the said outstanding amount till Date. In case of any queries, please get in touch with legal Representative on: - Akshay /[protected] We value your association with Idea, Looking forward for your cooperation! To Pay Bill for Inactive Idea Number or Idea number ported to other Operator. https://care.ideacellular.com/wps/portal/account/disconnected-number This is an auto generated mail, Replies to this message are routed to an unmonitored mailbox Regards, Team Service Delivery IDEA Cellular Limited Visit us at: www.ideacellular.com ****************************************** An idea can change your life. ********** LEGAL DISCLAIMER ********** This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail. #2: Dear Customer, Greetings of the Day, As per agreed terms and conditions of Customer Service Agreement duly signed by you, we have provided cellular services towards your Account No.[protected]/[protected] As per the agreement signed, you have agreed to pay your monthly bills on or before due date of bills raised and if in case of Non Payment therein you will be charged Late Payment and Interest charges as applicable. However, you have failed to keep your commitments and not paid the billed amounts on time which has lead to outstanding of Rs.1350 /- Towards your a/c. Thereafter, despite of repeated requests and reminders by our representatives, you have not paid the said overdue amount till Date. You are now hereby requested to make the payment of the outstanding amount of Rs. 1350 /- within next 2 days from the receipt of this notice. In case of any queries/support regarding the outstanding amount, please feel free to call on ATUL : [protected] You can pay your bill amount by any of the below payment modes: · Use our insta pay service and pay directly without registering https://care.ideacellular.com/wps/portal/account/express-paybill To Pay Bill for Inactive Idea Number or Idea number ported to other Idea circles. https://care.ideacellular.com/wps/portal/account/disconnected-number · To make the payment through Cash, Cheque or Credit Card - Visit your nearest My Idea showroom (To know your nearest My Idea, Please dial 121#). · To have a hassle free auto payment of your bills, opt for Electronic Clearing System (ECS) or Standing Instructions (SI). We value your association with Idea, Looking forward for your cooperation! This is an auto generated e-mail; Replies to this message are routed to an unmonitored mailbox. Regards, Team Service Delivery IDEA Cellular Limited Visit us at: www.ideacellular.com ***************************************** An idea can change your life. ********** LEGAL DISCLAIMER ********** This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail. Was this information helpful? No (0) Yes (0)
Jun 1, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Apr 18, 2018 Idea Cellular Customer Care's response Dear Customer, We regret for the inconvenience caused. As per our record, the outstanding amount of the given account number i.e.[protected] isn't cleared due to which you've been notified. Hence, we request you to clear your dues to avoid the inconvenience. However, as you've stated that you've done the payment kindly share us the screenshot of the payment done along with the complete transaction details to assist you further. Regards, Lavina Apr 26, 2018 Updated by rpr2009 Dear Sir/Madam, I'm currently in U.S.A since October 28 2012. When I got this Legal Notice email in the year 2016 itself I paid the amount Rs.1400/- instead of Rs.1350/-. I wonder why I'm still getting this email. I'm attaching the Payment Receipt for your reference. Kindly do the needful to update this in the Idea Cellular system and ensure there is no outstanding amount. Thanks, Ramasamy, Charlotte, U.S.A, Mobile : +[protected]. Verified Support Apr 27, 2018 Idea Cellular Customer Care's response Dear Customer, Sorry for the inconvenience caused. As per our record, the outstanding amount is reflecting for the mentioned account no. i.e.[protected]/ [protected]. However, as per the screenshot provided you've made the payment for the given number i.e. [protected]. Hence, we request you to clear all your dues for the mentioned account number[protected]/ [protected] to avoid the inconvenience. Regards, Lavina
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rpr2009

Dear Sir/Madam,

I'm currently in U.S.A since October 28 2012. When I got this Legal Notice email in the year 2016 itself I paid the amount Rs.1400/- instead of Rs.1350/-. I wonder why I'm still getting this email.
I'm attaching the Payment Receipt for your reference. Kindly do the needful to update this in the Idea Cellular system and ensure there is no outstanding amount.

Thanks,
Ramasamy,
Charlotte, U.S.A,
Mobile : +[protected].

Idea Cellular Customer Care's response, Apr 27, 2018

Verified Support

Dear Customer,

Sorry for the inconvenience caused. As per our record, the outstanding amount is reflecting for the mentioned account no. i.e. 100007234069/ 9922997659. However, as per the screenshot provided you've made the payment for the given number i.e. 8605508799. Hence, we request you to clear all your dues for the mentioned account number 100007234069/ 9922997659 to avoid the inconvenience.

Regards,
Lavina

rpr2009

Dear Sir/Madam,

I'm completely understanding that I made the payment to [protected]. When I tried to make the payment for[protected]/ [protected], It was NOT allowed me to make the payment due to inactive number through online, that too I'm in abroad.

So I contacted again to the Agent mentioned in that 'Demand Legal Notice' email, that agent gave one number mentioned above i.e. [protected] and requested me to make the payment. I did the same and took the screen shot.

I was reiterating this incident to the Idea customer care but no action from them. Each and every time Idea customer care said we logged your complaint and will take a look. That's it!

Since [protected] is also Idea number and accepted the payment, kindly request you to either revert back that amount to me (or) Update my account[protected]/ [protected] with paid status.

This is too much frustrating and affecting my mind getting 2000 emails from year 2016. After the incident clearly explained to you also if you are not updating my account and asked me to settle the amount, wait for my return to India (Mid of June 2018). I will directly come to the Idea Outlet and pay the said Amount to my account no./mobile no.

Also I'll put a separate case(Legal Demand Notice), to get back my amount (Rs. 1400/) from that Idea Number and list out all the Agents mentioned in that 'Demand Legal Notice'.

Please contact me if you have any clarifications at +[protected].

Thanks,
Ramasamy Palaniyappan.

Idea Cellular Customer Care's response, May 4, 2018

Verified Support

Dear Customer,

Apologies for the inconvenience caused. We've forwarded your concern to the respective team, our concerned team will get in touch with you for the same.

Regards,
Lavina