[Resolved] Idea Cellular — regarding regular flash messages | |
I am using idea. I think worst service provider as have dialed 198 thrice and complaint of getting these flash messeges at regular intervals of not more than 2 to 3 minutes. First time they said wait for 48 hours and the complain will be resolved. Thereafter when it didn't i called back after 48 hours only to listen the same. Then i called his senior, from there i got same reply but believing in them i again waited but couldn't get my complaint resolved. Today again i called and got same reply even from the senior. They say they can't. I ask if they can't, how they can start such a harassing service without the consent of customer. I am pissed in complaining and trying everything that they say but all those in vain. First they say do by yourself by getting into your phone's settings. But i couldn't find the option they were saying would be there. At my second attempt to complain they said go in your display settings and from there turn off these messees but i couldn't find any such setting. Third time when i was complaining he said try from sms settings. I said there is no such setting, he replied try calling micromax service centre or the seller of the phone. How stupid are they. A service forced by them, they say will be resolved by mobile phone company. This is totally extortion of customer. And even the flash messeges include the vulgur contents. Who gave them right to expose anyone to such content without his/her consent? And worst experience with customer care service of this telecom provider. Lastly i was told to sms stop to 58595. But i couldn't get it resolved yet. I am attaching hereby a screenshot from the flash messege. Was this information helpful? | |
Nov 4, 2017 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Sep 25, 2017 Idea Cellular Customer Care's response Dear Customer, We regret that you have to face this. Please share Idea contact number, wherein problem persist. We shall get back to you at the earliest with best resolution. Regards, Lakshmi. | |
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