[Resolved] Idea Cellular — Responsibility of service provider

Shaik Abdul Feroz

from Gudivada, Andhra Pradesh

Address:

Bangalore, Karnataka

I am using idea networkand kept mnp to bsnl whichis my home network but the service provider had not given any clearness for me for my porting they called me i answered i want to changed they told ok but not given thenecessary step to change the network i wait for 15 days and all my money and porting code were waste again i repeated the entire process but now i not even got the call from the executive also this time...

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Nov 21, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2016

Idea Cellular Customer Care's response Hi Abdul,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Regards,
Sumeet

Verified Support

Oct 18, 2016

Idea Cellular Customer Care's response Hi Abdul,

As per your telecon with our customer service associate on 18th October 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Esther

Oct 19, 2016

Updated by Shaik Abdul Feroz I went and met bsnl customer care they told that the service provider which you are leaving is nothing to do with the proofs you had submitted and literally they are saying that the service provider cant be able to see the proofs you had submitted to us, By the way you can change the proofs if you wish to change but the executive of idea told me that because of proof mismatch we were not able to process your request the bsnl provider told we had kept the request to idea about your porting but they are not dactivating ur signal to change the network plz take the necessary action as soon as possible

Verified Support

Oct 21, 2016

Idea Cellular Customer Care's response Hi Abdul,

As per your telecon with our customer service associate on 21st October 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Esther

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Comments

yadavvenky

from Bengaluru, Karnataka

Hi ... This is Venkatesh ...[protected] this my RMN ...I got my balance debited that is just only 10 np or something ...that's not an issue ...but the way your CSE by names Naresh and Chandra ...and also ur escalation desk Ravi teja all from Hyderabad have responded to me and the way they spoke to treated me way to much to called as humiliating to feel as a customer ...that's not the way you speak to a customer ...it's too low to ur brand u own in market ...I want u to take action on this ASAP ...all the calls were on 16/10/2016

Idea Cellular Customer Care's response, Oct 18, 2016

Verified Support

Hi,

We deeply regret the inconvenience. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

Regards,
Esther

Idea Cellular Customer Care's response, Oct 18, 2016

Verified Support

Hi,

We tried calling you on your given numbers however, were unable to reach you. Please share your alternate contact details and suitable date/time to contact you.

Regards,
Yogesh